I work for a hospital and bought 3 of your products. I had some trouble programming them correctly. I called your 800 number. First I’d like to commend you for having a person answer the phone. She was friendly and helpful. I was quickly routed to Neil Humphries in your service department. This kind, patient, knowledgeable man helped me in a very efficient manner. I will be whole-heartedly recommending your products to other members of the healthcare community. Your level of service as illustrated by Mr. Humphries is exceptional. Thank you very much.
Director, Outpatient Behavioral Health
WMCA - The HOPE Center
Dan, Just a note to let you know that the new TIPTEMP wireless thermometer units, which I installed yesterday on the eve of the coldest early-March night in my 9 years in Charleston SC, have been working quite reliably, despite the fact that I've deployed them in a significantly more challenging configuration than I had the Honeywell units they are replacing: no line of sight, greater distance - about 15-20 m., more structural obstacles between the units, which are not facing one another as was required to get the Honeywell units even to notice one another! Additionally they were easier and more straight forward to assemble and configure than the Honeywell units, and provide more useful data in easer-to-read displays. I also appreciated that TipTemp's documentation (accompanying paper invoice or packing slip) is thorough and clear. Thanks again for your attention to this small order. The difference in value of TipTemp's quality and service, by contrast to that of the Honeywell units that I've returned, is well worth the difference in price.
From: Pediatricians of Dallas, Just wanted you to know your staff were extremely helpful. Wendy was fabulous. I had no idea what I needed and she was so courteous and knowledgeable. Thanks "Kimberly Krohn"
Dear Wendy, I would like to thank you for your prompt and attentive services! Not only did we receive all the paperwork, email response from you the same evening and phone call the very next day....your people are fantastic. We were able to give the customer all the information right away, which as you know makes for the best customer relationships. You have a fantastic team there and we so appreciate that fact you jumped right on this problem and worked with us for a resolution.
I want to commend one of your employees on an exceptional job with our account. Kathy has been wonderful to work with. It is good to know that when I place an order with her everything is taken care of and there is nothing to worry about. Thanks Kathy, for you attention to detail and always keeping us up to speed on delivery dates. We all appreciate your hard work. Thank You, E.I. DUPONT MRO Purchasing Assistant
Neil, I Want to thank you for your assistance in helping us get the wireless phone dialer and refrigerator temperature monitor finally working properly. Please make sure to show this letter to your bosses because you went above and beyond the call to help us through getting the auto dialer to stop calling my boss at 3 o'clock in the morning. And also for getting us a better sensor for the temperature monitor. Thanks to your help the over $5000 worth of vaccines in our refrigerator are finally safe and we will know if the power is interrupted so we can take steps to move the vaccines if necessary.
Thanks to Dan for the technical assistance in choosing the most appropriate model. I have been "shopping" on line for hours and this unit is far and away the best for our needs. It ought to be a best seller....especially as the "baby boomers come of age" and take advantage of enjoying the south while avoiding winter. Gratefully,Peter and Joanne .
We live in a very old building with extremely thick walls, which may prevent penetration of the wireless thermometer signal. Steve, the salesman who helped me, said he would waive the restocking fee if it did not work out. I would also like to tell his manager what a great salesman he was. Originally, I was going to get a different thermometer, but he suggested a better one that met out needs more accurately. Thank you, Ansley K.
My husband & I are artists & on our 2nd R.V.and have traveled over 120,000 miles in 4 1/2 years with now a 13 year old Maltese,& a 15 1/2 year old Yorkie. In July 07 we were dry camping by an art show in Long Beach Island N.J.,our generator had quit, consequently our A/C had stopped. Thank God we quickly had returned to the R.V. because of a rain storm. Since that episode we have been concerned about the temperature in the R.V. Frantically I searched at camping stores & on the internet, with no luck. A customer heard my story and also searched and found a company TIPTEMP It had a temperature alarm that works with a cell phone & would call another cell phone. It can be set up to either rising temp or lowering temp. Also you can call that phone at any time & check what temp it is in the R.V.. We had set it for 84 degrees. It will then call your cell phone that there is an emergency temp alert and give you the current temperature and then keep calling every 10 minutes until it is reset by pushing the #-key. While doing the Neptune Festival in Virginia Beach in Sept. the alarm called. Unfortunately I was not parked close by so I had to take a taxi back to the R.V. campground. The A/C unit had quit at 1pm . It was up to 89 degrees in the 30 minutes it took me to get back to the R.V. My elderly dogs would have been dead if the alarm hadn't called me. I would not had returned to the R.V. till 7:30 pm. I thank God that I have a TIPTEMP. I wouldn't travel with my beloved pets with out it ! Bev & Ken Wilson BevsGardenArt.com Delray Beach Fl
Dear Kathy, I received the order which came really quickly; it works just fine; the instructions are good; the free Thermo-Ruler is really neat. The purpose of my email is to thank you for such good service. I also want Daniel Farnan to know how impressed I am with the letter he sent. You have a really customer oriented company which I clearly felt in reading your mission statement and letter. I wish more companies would model your approach. Thank you. Dr. James P. Motiff
Wow. An answer on a Saturday, no less. You are the master of customer service. Thank you...
Thanks Dan, that should work. I will email my boss and see what she says. If it looks like she likes it, I will order online. Thanks again for your prompt answers, trust me, you are one of the few to do that!!
I would like to commend TipTemps service, courtesy, helpfulness and expediency for replacing a defected water sensor. It is refreshing to find a company that believes in good service and practices it as well. To all your employees that helped on such a small matter. Thank You.
Dear Kathy, We appreciate your order acknowledgments and attention to detail. It's reassuring to have a supplier keep you informed during the order cycle.
Thanks. Jim - E.I. Dupont
Stephen, I was really impressed with the level of customer service you gave to me. I also work in customer service, so I recognize outstanding customer service when I see it. I appreciate a company that recognizes the importance of those little things, like contacting a customer, who may be requesting a rush shipment, of a delay. Thanks for everything. I know that if I ever need a product that you offer again, I'll turn to Tip Temp first.
Hi Stephen- I just wanted to let you know we received the Temp Alarm today and it was exactly what we were looking for. Thanks for the great customer service and patience in your programming assistance. I've lived in Alaska for 10 years now and the customer service is "not-the-same" up here. I'm originally from NY and the customer service was so much better back east. I thank you again for your great product and service and I will definitely purchase from your company next time. Thanks! Eli
Please send us your feedback. We love the good stuff and welcome your suggestions on how we can improve. We try hard, but that doesn't mean things don't go wrong once in a while. If we fall short in any way, please send us an email EveryDegreeMatters@TipTemp.com or call direct. 609-239-1900 ask for Dan Farnan General Mgr.